Covid-19 threw the retail industry into disarray, forcing the closure of physical stores and casting doubt on the in-store experience's future. As a result of this unexpected shift, many retailers are still scrambling to provide efficient service to clients through alternative channels.
Retailers who prioritized physical stores and face-to-face engagement over developing omnichannel experiences have struggled to respond in this situation. The evolving customer behavior of millennials and Gen Z, inclined fully towards e-commerce channels, even before the pandemic, had caught many of these retailers off-guard too.
Therefore, in this webinar, we discuss developing "omnichannel" experiences using the best tool available - Microsoft Dynamics 365 Commerce. Join our Dynamics ERP experts as they talk about:
- Changing Facets of the Retail and eCommerce Industry
- Creating an Optimal Shopping Experience Despite the Challenges
- Dynamics 365 Commerce: Architecture, Features, and More
- Synoptek Success Stories