As customers today get increasingly tech-savvy and well-informed, their expectations are sky rocketing. According to research, 86% of buyers have claimed that they are willing to pay more for enhanced customer experiences, and 77% of customers would recommend a brand to a friend after having a single positive experience with the company selling the branded product.
In today’s highly competitive and demanding business landscape, companies have to resort to tools and technologies that help them improve the overall customer experience to existing and potential customers.
Dynamics 365 Customer Insights (CI) incorporates cutting-edge AI capabilities to unlock insights about customers, while allowing businesses to offer experiences that are personalized, fulfilling, and extremely gratifying.
This white paper will provide insights on:
How AI can help maximize customer lifetime value
The AI capabilities of Dynamics 365 CI
The Dynamics 365 CI Value Proposition
Dynamics 365 CI use cases
How to get the best out of Dynamics 365 CI